What are the shipping charges?
We provide free worldwide shipping, cheers!
How long will it take to ship my order?
All orders have a 2-3 business day processing time before the order ships out. Once the item is shipped, it will take about another 10-15 business days to arrive in the US and 7-20 business days outside the US.
Overall, Please allow 2-4 weeks for your packages to be delivered.
Why is the shipping time so long?
All of our items are shipped directly from our vendors in Asia. All orders must clear both Asian Customs and US Customs. That is the biggest reason for the longer-than-normal shipping time.
What is your return policy?
You have 30 days to return or exchange an item from the day you receive it. The item being returned or exchanged must be in the same bag it was received, with tags still attached.
How do I return an item?
Please contact us at [email protected] before sending your return item so that we may assist you.
Do I have to pay for the returns?
Yes, the customer is responsible for the cost of returning an item unless we have in error sent out the wrong item, in which case we will reimburse the customer for the cost of returns.
How do I get a refund?
Once we receive your item, we will quality-check the product. Once the return is authorized, we will issue a refund by the same means of original payment.
How long does it take for a refund to reach my account?
We will issue you a refund within 5-7 business days of refund approval.
However, please note the payment can take several days to appear in your account, as the final processing time is dependent on your bank.
Will I be notified when the refund is issued?
Yes, we will notify you by email or telephone when we have issued your refund.
What happens if I send back a used item?
We do not accept returns of used items, and we will return them to you at your own expense.
What happens if I send an item back without prior authorization?
We do not accept returns that we have not authorized and will return them to you at your own expense. Please contact us at [email protected] before returning an item.
What happens if I have a faulty item?
In the highly unlikely event that your goods develop a fault, you need to email us immediately. Our warranty may cover your faulty item. However, please note that we will require an examination of the item and any apparent faults before confirming whether or not our warranty should cover the fault.
Do I pay delivery charges on faulty items?
No. After we approve the return, we will either send you the return label to ship the item back to us or reimburse your cost of returning the item.
How do I place an order?
Our goal is to provide a smooth and enjoyable shopping experience. To order an item, add it to your shopping cart, and follow the checkout process.
How can I cancel or change my order?
You can cancel or change your order before it is shipped. Once we hand over the package to the delivery, we cannot interact with the delivery process. You usually have 2-3 days to make your final decision before that happens.
Do I need an account to place an order?
Registration is not necessary but could help you to manage all your purchases in one place.
How do I track my order?
We will send you an email with your tracking number that you can use to track your order with the Order Tracking link below the website.
What payment methods do you accept?
We accept credit/debit cards, PayPal, Afterpay, and Amazon Pay.
Can I pay using Paypal without a Paypal Account?
Yes! To use PayPal without opening a PayPal account, use any Debit/Credit card that PayPal supports. Here is a list of debit/credit cards currently supported by PayPal (acceptance of cards is up to PayPal’s discretion):
- Amazon Pay.
- American Express.
- Apple Pay.
- Diners Club.